Terms of Service

Effective Date: March 25, 2026  |  Last Updated: March 25, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pequod's Pizza ("Company," "we," "us," or "our"), the operator of the website located at pequodspizza.rest (the "Site"). This Agreement governs your access to and use of our website, online ordering platform, in-store services, catering services, and all other services we provide (collectively, the "Services").

By visiting our Site, creating an account, placing an order, subscribing to our mailing list, or otherwise engaging with our Services in any capacity, you affirm that:

• You are at least 18 years of age, or at least 13 years of age with the consent of a parent or legal guardian;
• You have the legal capacity to enter into a binding contract;
• You will comply with all applicable federal, state, and local laws and regulations in connection with your use of our Services;
• You have read and agree to these Terms in their entirety, including our Privacy Policy, which is incorporated herein by reference.

If you are accessing or using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall apply to that entity.

2. Description of Services

Pequod's Pizza is a food and beverage business offering Chicago-style pan pizza and a variety of menu items for dine-in, carry-out, and delivery. Our Services include, but are not limited to:

• Online Ordering: Customers may browse our menu and place food and beverage orders through our website at pequodspizza.rest or through authorized third-party delivery partners.
• Dine-In Services: Guests may visit our restaurant location(s) to enjoy meals on-premises, subject to availability, hours of operation, and current capacity guidelines.
• Carry-Out Services: Customers may place orders for pickup at our designated locations.
• Delivery Services: We may offer delivery services directly or through authorized third-party delivery platforms. Delivery availability is subject to geographic limitations, hours of operation, and minimum order requirements.
• Catering Services: We offer catering services for private events, corporate functions, and group gatherings, subject to separate catering agreements and terms.
• Promotions and Loyalty Programs: From time to time, we may offer promotional deals, discount codes, loyalty rewards, or special offers, each of which may be subject to additional terms and conditions.
• Customer Communications: With your consent, we may send you newsletters, promotional emails, order confirmations, and other communications related to our Services.

We reserve the right to modify, suspend, discontinue, or restrict any aspect of our Services at any time, with or without prior notice to you. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of our Services.

3. User Obligations and Prohibited Activities

3.1 General User Obligations

As a condition of your use of our Services, you agree to:

• Provide accurate, current, and complete information when creating an account, placing an order, or otherwise interacting with our Services;
• Maintain the confidentiality of your account credentials and notify us immediately at [email protected] if you suspect unauthorized use of your account;
• Use our Services only for lawful purposes and in a manner that does not infringe upon the rights of others;
• Comply with all applicable federal, state, and local laws, regulations, and ordinances, including those related to food ordering, consumer protection, and electronic commerce;
• Honor all payment obligations in a timely manner;
• Treat our staff, partners, and other customers with respect and courtesy.

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use our Site or Services for any fraudulent, deceptive, or unlawful purpose, including but not limited to placing fraudulent orders, submitting false payment information, or impersonating another person or entity;
• Attempt to gain unauthorized access to our systems, networks, databases, or any portion of our Site that is not publicly accessible;
• Use any automated tools, bots, scrapers, crawlers, or similar technologies to access, collect, or harvest data from our Site without our express written consent;
• Interfere with or disrupt the integrity, performance, or functionality of our website, servers, or associated networks;
• Upload, transmit, or distribute any virus, malware, ransomware, spyware, or other malicious code through our Services;
• Engage in any activity that places an unreasonable or disproportionately large load on our infrastructure;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services without our express written permission;
• Post, transmit, or share any content that is defamatory, obscene, harassing, threatening, abusive, or otherwise objectionable;
• Misuse, abuse, or exploit any promotional offers, coupons, loyalty points, or discount codes, including creating multiple accounts to take advantage of first-time customer promotions;
• Violate any applicable food safety regulations, health codes, or consumer protection laws in connection with your use of our Services;
• Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of our website or software;
• Use our Services to send unsolicited commercial communications (spam) to other users or third parties.

We reserve the right to investigate suspected violations of these Terms and to take any action we deem appropriate, including suspending or terminating your account, refusing service, reporting violations to law enforcement, and seeking legal remedies available under applicable law.

4. Intellectual Property Rights

All content, materials, and features available on our Site and through our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, trademarks, service marks, trade dress, menu designs, and the overall look and feel of our website (collectively, "Intellectual Property"), are the exclusive property of Pequod's Pizza or its licensors and are protected under applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable state intellectual property statutes.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Site and Services solely for personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works from any of our Intellectual Property without express written authorization;
• Use our name, logos, trademarks, or branding in connection with any product, service, or content in a way that implies endorsement or affiliation without our prior written consent;
• Frame or mirror any portion of our Site without our prior written consent;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices from our content.

Any unauthorized use of our Intellectual Property may constitute a violation of copyright law, trademark law, and other applicable statutes and could result in civil or criminal penalties. We actively enforce our intellectual property rights to the fullest extent permitted by law.

If you believe that your intellectual property rights have been infringed by any content on our Site, please contact us at [email protected] with a detailed description of the alleged infringement, consistent with the requirements of the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

5. Payment Terms

5.1 Pricing and Payment

All prices displayed on our website or at our restaurant locations are in United States Dollars (USD) and are subject to change without prior notice. Applicable sales taxes, delivery fees, service charges, and gratuities may be added to your order total at checkout. We make every effort to ensure pricing accuracy; however, we reserve the right to correct pricing errors at any time.

We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and other payment methods as indicated on our Site. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that all payment information provided is accurate and complete.

5.2 Order Confirmation and Cancellation

An order placed through our website is subject to acceptance and confirmation by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to suspected fraud, errors in pricing or product information, or unavailability of items. If your order is cancelled after payment has been processed, we will issue a full refund to your original payment method within a reasonable timeframe.

Due to the perishable nature of food products, cancellation policies may vary. Please contact us promptly at [email protected] if you need to cancel or modify an order after placement.

5.3 Refund and Return Policy

All sales of food and beverage products are generally final. Refunds or replacements may be issued at our sole discretion in the event of an incorrect order, product quality issue, or other circumstances we deem appropriate. We encourage you to review your order carefully before submission. For concerns regarding your order, please contact us within a reasonable time of receipt.

6. Allergen and Dietary Information

While we make reasonable efforts to provide accurate allergen and dietary information on our menu, our food is prepared in kitchens where common allergens — including wheat, gluten, dairy, eggs, nuts, and soy — are present. We cannot guarantee that any menu item is completely free from allergens or cross-contamination. Customers with severe food allergies or specific dietary requirements should exercise caution and consult with our staff before ordering. Pequod's Pizza shall not be liable for any adverse reactions, health consequences, or injuries arising from allergen exposure or dietary concerns.

7. Third-Party Services and Links

Our Site may contain links to third-party websites, platforms, or services — including third-party food delivery applications — that are not owned, operated, or controlled by Pequod's Pizza. Such links are provided for your convenience only. We do not endorse, warrant, or make any representations regarding the accuracy, completeness, legality, or reliability of any third-party content, products, or services. Your use of third-party services is subject to their respective terms of service and privacy policies. We strongly encourage you to review those terms before engaging with third-party platforms. We are not responsible for the privacy practices, data handling, or conduct of third-party service providers.

8. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
• WARRANTIES THAT OUR SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT OR INFORMATION ON OUR SITE;
• WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of implied warranties; therefore, some of the above exclusions may not apply to you. In such cases, our warranties are limited to the maximum extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, PEQUOD'S PIZZA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
• COST OF SUBSTITUTE GOODS OR SERVICES;
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE;
• ANY OTHER MONETARY OR NON-MONETARY LOSS

ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE LEGAL THEORY ASSERTED (TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE).

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PEQUOD'S PIZZA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

CERTAIN STATE LAWS MAY NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pequod's Pizza and its affiliates, subsidiaries, officers, directors, shareholders, employees, contractors, agents, licensors, and service providers (collectively, "Indemnified Parties") from and against any and all claims, demands, actions, losses, liabilities, damages, judgments, penalties, fines, costs, and expenses — including reasonable attorneys' fees and litigation costs — arising out of or in connection with:

• Your access to or use of our Site or Services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your infringement of any third-party intellectual property, privacy, or other rights;
• Any content you submit, post, or transmit through our Site or Services;
• Your negligence, willful misconduct, or fraudulent activity;
• Any dispute between you and a third party relating to our Services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. This indemnification obligation shall survive the termination or expiration of these Terms and your use of our Services.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the State of Illinois, without regard to its conflict of law principles or choice of law rules that would cause the application of the laws of any other jurisdiction.

To the extent that any dispute is not resolved through the dispute resolution process described in Section 12, you consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Illinois for the resolution of any such disputes. You hereby waive any objection to such jurisdiction and venue, including any objection based on the grounds of inconvenient forum (forum non conveniens).

Our Services are intended for use by residents and visitors within the United States. We make no representation that our Services are appropriate or available in other locations. If you access our Services from outside the United States, you do so at your own risk and are responsible for compliance with applicable local laws.

12. Dispute Resolution

12.1 Informal Resolution

We encourage you to contact us first to seek an informal resolution of any dispute. Before initiating any formal dispute resolution proceeding, you agree to contact us at [email protected] and provide a written description of the dispute, your contact information, and the relief you are seeking. We will make a good-faith effort to resolve the dispute within thirty (30) days of receipt of your notice.

12.2 Binding Arbitration

If informal resolution efforts are unsuccessful, you and Pequod's Pizza agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof — including the determination of the scope or applicability of this arbitration agreement — shall be resolved by binding arbitration before a neutral arbitrator, rather than in court, except as provided in Section 12.4 below.

Arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA) Commercial Arbitration Rules or the AAA Consumer Arbitration Rules, as applicable, which are available at www.adr.org. The arbitration shall be conducted in the English language. The arbitrator shall have the authority to award any remedy that would be available in a court of law. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PEQUOD'S PIZZA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CONSOLIDATED ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights, to prevent irreparable harm, or in connection with small claims court matters where eligible under applicable law.

13. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use our Services or maintain an account with us. We reserve the right, in our sole discretion, to:

• Suspend or terminate your access to all or any portion of our Services at any time, with or without cause, and with or without notice;
• Delete your account and any content or data associated with it;
• Refuse service to any person or entity at our discretion, consistent with applicable anti-discrimination laws.

Grounds for termination may include, without limitation, violation of these Terms, fraudulent or illegal activity, repeated chargebacks, abusive behavior toward our staff or other customers, or any other conduct we deem harmful to our business or other users.

Upon termination, your right to access and use our Services shall immediately cease. Provisions of these Terms that by their nature should survive termination shall remain in full force and effect after termination, including but not limited to Sections 4 (Intellectual Property), 8 (Disclaimer of Warranties), 9 (Limitation of Liability), 10 (Indemnification), 11 (Governing Law), and 12 (Dispute Resolution).

14. Changes to Terms

We reserve the right to amend, modify, update, or replace these Terms of Service at any time in our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our Site.

Your continued access to or use of our Services after any changes to these Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of our Services. We encourage you to review these Terms periodically to stay informed of any updates.

Changes to these Terms shall not apply retroactively to disputes or claims that arose prior to the effective date of the change, unless we indicate otherwise.

15. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, share, and protect your personal information. By using our Services, you consent to the data practices described in our Privacy Policy. To the extent our Services are used by California residents, we comply with applicable requirements under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as well as other applicable state and federal privacy regulations. For any privacy-related inquiries, please contact us at [email protected].

16. Electronic Communications and Consent

By using our Services or providing your email address, you consent to receive electronic communications from us, including order confirmations, receipts, promotional offers, and other notices. You agree that all agreements, notices, disclosures, and communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time by following the unsubscribe instructions contained in any such communication or by contacting us directly at [email protected]. Transactional communications (such as order confirmations) are not subject to opt-out.

Our electronic communications comply with the requirements of the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq., and applicable state laws governing electronic transactions and communications.

17. Force Majeure

Pequod's Pizza shall not be liable for any failure or delay in the performance of our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics or public health emergencies, government actions or regulations, labor disputes or strikes, supply chain disruptions, utility failures, cyberattacks, or other events constituting force majeure. In such circumstances, our obligations shall be suspended for the duration of the event causing the delay, and we shall make commercially reasonable efforts to resume performance as promptly as practicable.

18. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, void, or unenforceable under applicable law, such provision shall be deemed severed from these Terms, and the remainder of the Terms shall continue in full force and effect as if the severed provision had never been included herein. The parties agree that a court or arbitrator shall, to the greatest extent possible, give effect to the parties' original intent as reflected in such provision, and the remaining provisions of these Terms shall be construed and enforced accordingly.

If any provision of the class action waiver in Section 12.3 is found unenforceable, the entire arbitration agreement in Section 12.2 shall also be deemed unenforceable, and any dispute shall be resolved through litigation in accordance with Section 11.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on our Site, constitute the entire agreement between you and Pequod's Pizza with respect to your use of our Services, and supersede all prior and contemporaneous agreements, representations, warranties, understandings, negotiations, and communications — whether oral or written — between you and Pequod's Pizza relating to the subject matter herein.

No waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of Pequod's Pizza. No waiver of any breach or default shall constitute a waiver of any subsequent breach or default, and no waiver shall be inferred from a failure to enforce any provision of these Terms.

20. No Agency or Partnership

Nothing in these Terms shall be construed to create a partnership, joint venture, agency, employment, or franchise relationship between you and Pequod's Pizza. You do not have the authority to make representations, commitments, or bind Pequod's Pizza in any manner.

21. Accessibility

Pequod's Pizza is committed to making our website and Services accessible to all users, including individuals with disabilities, in compliance with applicable federal and state accessibility laws, including the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. If you experience difficulty accessing any portion of our Site or Services, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

22. Consumer Protection

Our Services are subject to applicable consumer protection laws, including the Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq., which prohibits unfair or deceptive acts or practices in commerce, as well as applicable state consumer protection statutes. We are committed to providing honest, accurate, and transparent information about our products, pricing, and Services. If you believe we have engaged in any deceptive or unfair practice, please contact us at [email protected].

23. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, your rights, or our Services, please do not hesitate to reach out to us through the following contact information:

We strive to respond to all inquiries within a reasonable time during normal business hours. For urgent matters related to an active order, please contact the specific restaurant location directly.