Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pequodspizza.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website (pequodspizza.rest), any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Pequod's Pizza is a food service business operating in the United States. We take your privacy seriously and have designed this policy to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

Contact Information

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with us. This includes information you provide directly, information collected automatically, and information received from third parties.

2.1 Personal Information You Provide to Us

When you use our Services, you may voluntarily provide us with certain personally identifiable information, including but not limited to:

• Contact Details: Full name, email address, mailing or delivery address, billing address, and phone number.
• Account Information: Username, password, and account preferences if you create a user account on our website.
• Order Information: Details about the food items you order, special instructions, delivery preferences, and order history.
• Payment Information: Credit card numbers, debit card numbers, and other payment details. Please note that payment information is processed through secure third-party payment processors and we do not store full card numbers on our servers.
• Communications: Messages, inquiries, feedback, reviews, or complaints you send to us via email, contact forms, or other communication channels.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us, including promotional offers and newsletters.
• Survey and Promotion Data: Information provided when you participate in surveys, contests, sweepstakes, or promotional campaigns.

2.2 Information Collected Automatically

When you visit our website or use our digital Services, we automatically collect certain technical and usage information through cookies, web beacons, pixel tags, and similar tracking technologies. This information includes:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), device identifiers, and screen resolution.
• Usage Data: Pages visited, time spent on each page, links clicked, referring URLs, search queries entered on our site, and other interaction data.
• Log Data: Server logs that record your requests to our servers, including timestamps, error reports, and access records.
• Location Data: General geographic location inferred from your IP address. We do not collect precise GPS location without your explicit consent.
• Cookie Data: Information stored by cookies placed on your browser during your visit to our website. For more details, please see Section 7 of this policy.
• Session Information: Information about your browsing session, including session IDs and session duration.

2.3 Information From Third Parties

We may receive information about you from third-party sources, including:

• Third-Party Food Delivery Platforms: If you order through third-party delivery services (such as DoorDash, Grubhub, Uber Eats, or similar platforms), those platforms may share relevant order and contact information with us to fulfill your order.
• Social Media Platforms: If you interact with us on social media or log in via a social media account, we may receive profile information such as your name, profile photo, and email address, subject to your privacy settings on those platforms.
• Analytics Providers: Third-party analytics providers may share aggregated or de-identified data about how users interact with websites similar to ours.
• Payment Processors: Payment processing partners may provide us with transaction confirmation details and fraud prevention flags.
• Marketing Partners: Partners may share information about potential customers or marketing campaign performance.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. We only process your personal information when we have a valid legal basis to do so, including your consent, contractual necessity, legitimate business interests, or compliance with applicable law.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including delivery and pickup coordination.
• To communicate with you regarding your order status, confirmations, and any issues that arise.
• To create and manage your user account on our website.
• To process payments and handle refunds or chargebacks.
• To respond to your inquiries, questions, and customer service requests.

3.2 Analytics and Service Improvement

• To analyze how users interact with our website and services to improve usability and performance.
• To understand which menu items, promotions, and features are most popular.
• To conduct internal research and development to improve our offerings.
• To monitor and analyze trends, usage, and activities in connection with our Services.
• To troubleshoot technical issues and maintain the security and integrity of our platform.

3.3 Marketing and Communications

• To send you promotional emails, newsletters, and special offers about Pequod's Pizza, with your consent where required by law.
• To personalize your experience and display content and advertisements tailored to your interests.
• To conduct promotional campaigns, loyalty programs, or contests.
• To send you administrative communications, such as updates to our policies or service announcements.

3.4 Legal Compliance and Safety

• To comply with applicable federal, state, and local laws and regulations.
• To enforce our Terms of Service and other agreements.
• To detect, prevent, and address fraud, security incidents, and other harmful or illegal activities.
• To respond to lawful requests from government authorities or law enforcement.
• To protect the rights, property, or safety of Pequod's Pizza, our customers, and the public.

3.5 Business Operations

• To evaluate and carry out mergers, acquisitions, reorganizations, or other business transactions.
• To maintain our business records for accounting, auditing, and operational purposes.
• To train our staff and improve customer service standards.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to unrelated third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We may share your personal information with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to use your information only as necessary to perform services on our behalf and must maintain appropriate security standards. These include:

• Payment Processors: To securely process credit and debit card transactions.
• Delivery and Logistics Partners: To coordinate food delivery to your location.
• IT and Hosting Providers: To maintain our website infrastructure and data storage.
• Email and Marketing Platforms: To send you emails, newsletters, and promotional communications.
• Analytics Providers: Such as Google Analytics, to help us understand user behavior on our website.
• Customer Support Platforms: To manage and respond to customer inquiries efficiently.
• Fraud Prevention Services: To detect and prevent fraudulent transactions and unauthorized access.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Enforce our Terms of Service or other applicable agreements.
• Protect and defend the rights or property of Pequod's Pizza.
• Investigate potential wrongdoing in connection with the Services.
• Protect the personal safety of users of the Services or the public.
• Protect against legal liability.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, bankruptcy, or similar business transaction, your personal information may be transferred to a successor entity. We will notify you via email or prominent notice on our website if such a transfer occurs and if your information will be governed by a materially different privacy policy.

4.4 With Your Consent

We may share your personal information with other parties if you have given us your explicit consent to do so, such as when you participate in a joint promotion with a third-party partner.

4.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.

5. Data Security

We take the security of your personal information very seriously and implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

5.1 Technical Safeguards

• SSL/TLS Encryption: Our website uses Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Encrypted Data Storage: Sensitive data, including payment information, is encrypted at rest using industry-standard encryption protocols.
• Secure Payment Processing: Payment transactions are processed through PCI DSS-compliant payment processors.
• Access Controls: Access to personal information is restricted to authorized employees and contractors on a need-to-know basis.
• Firewalls and Intrusion Detection: We employ firewalls and intrusion detection systems to monitor and protect our network.

5.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices.
• Background checks for employees who handle sensitive customer information.
• Documented data handling policies and procedures.
• Regular security audits and vulnerability assessments.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. We respect and honor these rights as required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General Privacy Rights (All U.S. Users)

Regardless of your location within the United States, we provide all users with the following rights to the extent practicable:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate information in our records.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements and legitimate business needs.
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances.
• Right to Withdraw Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]
• Website: pequodspizza.rest (via our contact form)

We will respond to verifiable consumer requests within 45 days of receipt. We may extend this period by an additional 45 days (90 days total) when reasonably necessary, provided we notify you of the extension within the first 45 days. We may need to verify your identity before processing your request to protect your security and privacy.

We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that a fee is warranted, we will notify you of the fee and provide you with a cost estimate before completing your request.

7. Cookie Policy

Our website uses cookies and similar tracking technologies (web beacons, pixel tags, local storage) to enhance your experience, analyze site traffic, and support our marketing efforts.

7.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, provide personalized experiences, and supply website owners with information about how their site is used.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including session management, shopping cart functionality, and security features. These cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this data to improve our website's performance. Examples include Google Analytics cookies.
• Functional Cookies: These cookies allow the website to remember choices you make (such as your preferred location or saved order preferences) to provide a more personalized experience.
• Marketing and Targeting Cookies: These cookies track your browsing habits and are used to deliver advertisements relevant to your interests. They are also used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

7.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when new cookies are set. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the cookies we use, the purposes for which we use them, and how to manage your preferences, please refer to our full Cookie Policy available on our website at pequodspizza.rest.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

When your personal information is no longer required for the purposes for which it was collected, we will securely delete, destroy, or anonymize it in accordance with our data retention procedures.

9. Children's Privacy

Our Services are intended for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 18.

If we learn that we have inadvertently collected personal information from a child under 18 without appropriate consent, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe that your child under 18 has provided us with personal information, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 years of age without verifiable parental consent.

10. International Data Transfers

Pequod's Pizza is based in the United States, and our primary servers and business operations are located within the United States. However, as we use third-party service providers that may operate globally, your personal information may be transferred to, stored in, and processed in countries other than your country of residence.

10.1 Cross-Border Transfers

When we transfer personal information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Entering into data processing agreements with our service providers that include appropriate data protection clauses.
• Transferring data only to countries or organizations that provide adequate levels of data protection.
• Implementing contractual protections that require our service providers to handle your information in accordance with this Privacy Policy.

10.2 Users Outside the United States

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States may differ from those in your country. By using our Services, you consent to the transfer of your information to the United States.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services, including social media platforms, food delivery partners, and payment processors. These third-party services operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of these third-party services.

We encourage you to review the privacy policies of any third-party services you access through our website before providing them with any personal information. Our inclusion of a link to a third-party website does not imply endorsement of that website or its privacy practices.

12. Do Not Track Signals

Some web browsers may transmit "Do Not Track" signals to websites and online services. Currently, there is no universally accepted standard for how websites should respond to such signals. As a result, our website does not currently respond to "Do Not Track" browser signals.

However, you may use the cookie management tools described in Section 7 of this policy to limit the tracking of your online activities on our website. We will continue to monitor developments regarding Do Not Track standards and update our practices as appropriate.

13. California Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents who have an established business relationship with us may request information about the disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected] with the subject line "California Shine the Light Request."

14. FTC Act Compliance

We comply with the Federal Trade Commission Act (FTC Act) and its prohibition on unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, fair, and not misleading. We honor all commitments made in this Privacy Policy regarding the collection, use, and protection of your personal information.

If you believe we have engaged in any unfair or deceptive practices in connection with your personal information, you have the right to file a complaint with the Federal Trade Commission (FTC) at:

15. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so we can work to resolve your concerns directly.

15.1 Contact Us Directly

For any privacy-related complaints or concerns, please contact our privacy team at:

• Email: [email protected]
• Website: pequodspizza.rest

We will acknowledge your complaint within 10 business days and aim to resolve it within 30 days of receipt. Complex complaints may require additional time, and we will keep you informed of our progress.

15.2 Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority. In the United States, the following agencies handle consumer privacy complaints:

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post a prominent notice on our website at pequodspizza.rest.
• Send an email notification to registered users where required or where feasible.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to working with you to address your privacy concerns.